The Research of the Development of an Intelligent Knowledge Service Model

Traditional knowledge management mechanism focused on the re-usage of knowledge library. However, it lacks the ability of knowledge innovation and co-creation. Meanwhile, employee should experience the process recognition and formation of knowledge. Therefore, if therefore has any mechanism, which can be used to improve these problems, it will be helpful on improving the competition of industry. The purpose of the research is the development of a mechanism of intelligent knowledge management for steel industry. The mechanism could be used to retrieve information of material resources, generate cutting rules for manufacturing, control inventory and experience translating. The situation of steel industry and its knowledge usage was first discussed. Next, the method of field notes of exploratory research was applied to collect data by case study for understanding the needs of knowledge of steel industry for categorizing types of knowledge. Then, the method of Case-Based Reasoning(CBR) was utilized to create a push technology for automatic translating knowledge. We believe that the mechanism would be useful for employees in steel industry to make fast and adequate decisions on their marketing as well as manufacturing.